Sunday, October 28, 2007

Headed to the Coffee Shop

I'm headed over to Starbucks to fill them in about the wrap thing yesterday. My main concern is if this happened to someone with a food allergy, it could be REALLY bad, not just icky like for me.

I'll fill you in on what happens!


I went to the Starbucks, explained what happened in a very calm way. They filled out an incident report and brought me a free coffee as we talked (the assistant manager and I). They didn't have to do that vis a vis the coffee, BTW. She said the report would be sent to Seattle headquarters and that they would get back to me.

She asked if there was anything they could do to make things right or to restore my confidence in the shop. I told her that I didn't want anything, that simply listening and filing the report so that it would not happen again was enough. I told her that I come in almost every Saturday for my coffee and that would not change. I simply wanted to let them know what happened.

I honestly think that she was taken aback when I didn't ask for anything. I got the feeling that she didn't know what to do next. Asking for someone to "pay" for a mistake just isn't my style. However, I get the sense that most folks do expect financial retribution or merchandise.

Hopefully, they will either eventually make the wraps open on one end so you see what you get, or label them more clearly so the barissta's won't make such an obvious mistake again.

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